Junior Customer Service Agent

  •   Full Time
  •   Dhaka

Not specific

Job Context
    Delivering service to the customers as a first personal contact; helping create a stress-free environment for customers whilst traveling and to portray NOVOAIR image to the highest standard. The position holder should ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates in adherence to safety policy and security standards of the company.
Job Responsibilities
  • Perform daily flight activities
  • Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
  • Perform to organize and control all aspects related to passengers and baggage handling in order to deliver quality service, consistent with the NOVOAIR Service Standards.
  • Play an active role in leading, communicating, coordinating and implementing plans for special improvement projects.
Employment Status


Educational Requirements
  • Minimum Graduation from UGC approved reputed Public/Private institue.
  • Having a Bachelor Degree in business administration with Marketing Major will be an added advantage.
Experience Requirements
  • At most 1 year(s)
  • The applicants should have experience in the following area(s):
    Airlines, Ground/ Airport Station Attendant
  • The applicants should have experience in the following business area(s):
  • Freshers are also encouraged to apply.
Additional Requirements
  • Age at most 28 years
  • Willingness to work anywhere inside/outside of the country.
  • The applicants must possess good communication skills in Bengali & English.
  • Willingness to work in shift/roster duty is mandatory.
  • Ability to work under challenging condition.
  • Candidate must have working knowledge in MS-Office and Windows applications.
Job Location

Chattogram, Dhaka, Jashore, Nilphamari (Saidpur)

Compensation & Other Benefits
  • Competitive Financial & Non-Financial Benefits as per company policy.

Send your CV to  info@flynovoair.com

Job & Company Detail

Company Industry


Company Size

100 - 499 Employees


Job Category

Hospitality & Tourism

Applications Accepted Until

24 September 2019

Office Location

NovoAir Ltd. Address : House-50, Road-11, Block-F, Banani, Dhaka-1213, Bangladesh Web : www.flynovoair.com Business : Airline