Fully responsible for all aspects of all departments.
Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and also any staff issues.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly / Daily meeting with HOD personnel for enquiry & follow up & conversion to grow up the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.
Perform any other tasks assigned by the management
Diploma in Hotel Management
12 to 14 year(s)
The applicants should have experience in the following area(s):
F&B Waiter, Operation
The applicants should have experience in the following business area(s):
Age 40 to 45 years
Only males are allowed to apply
Strong written communication & report writing skill;
Able to work under pressure and control large number of sales force;
Willing to travel extensively, Should have good communication & negotiating skill.
Must have very good persuading and presentation skill to the customers.
Ability to lead, control and motivate the sales force.