Operation Manager

  •   Full Time
  •   Any Where In Bangladesh


Job Responsibilities
  • Fully responsible for all aspects of all departments.
  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and also any staff issues.
  • Ensure SOP implementation in all departments and check the same during routine operational checks.
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
  • Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly / Daily meeting with HOD personnel for enquiry & follow up & conversion to grow up the business.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Perform any other tasks assigned by the management
Employment Status


Educational Requirements
  • Diploma in Hotel Management
Experience Requirements
  • 12 to 14 year(s)
  • The applicants should have experience in the following area(s):
    F&B Waiter, Operation
  • The applicants should have experience in the following business area(s):
Additional Requirements
  • Age 40 to 45 years
  • Only males are allowed to apply
  • Strong written communication & report writing skill;
  • Able to work under pressure and control large number of sales force;
  • Willing to travel extensively, Should have good communication & negotiating skill.
  • Must have very good persuading and presentation skill to the customers.
  • Ability to lead, control and motivate the sales force.
Job Location

Anywhere in Bangladesh

Compensation & Other Benefits
  • Mobile bill
  • Festival Bonus: 2

Send your CV to career@cross-world.com

Job & Company Detail

Company Industry

Hospitality & Tourism

Company Size

50 - 99 Employees


Job Category

Hospitality & Tourism

Applications Accepted Until

14 September 2019

Office Location

Company Information Cross World Power Limited. Address : Plot 1/B, Road 90, Gulshan 2, Dhaka 1212 Web : www.cross-world.com